Never miss a service call again
Your AI phone agent answers every call, books appointments, and routes emergencies — even at 2am when your team is off the clock.
What we handle
Your AI receptionist takes care of it
24/7 Call Answering
Every inbound call is answered, logged, and handled — even when your team is on a job or asleep.
Appointment Scheduling
Customers book service calls directly through the phone agent. No back-and-forth, no missed bookings.
Emergency Triage
The AI identifies true emergencies and escalates immediately to your on-call technician.
Call Logs & Analytics
Every call is recorded and transcribed. Review what customers are asking for and spot trends.
HVAC FAQ
Common questions from HVAC operators
More general questions are answered on the full FAQ page.
- How does the AI know the difference between a real HVAC emergency and a routine call?
- You define what counts as an emergency during onboarding — typically 'no heat in winter', 'no AC in summer above 90°F', 'gas smell', 'water leaking from the unit', and 'CO alarm'. When the caller's words match those triggers, the AI skips booking and dials your on-call tech directly. Everything else gets booked into the next available slot.
- Can it book straight into ServiceTitan, Housecall Pro, Jobber, or my dispatch board?
- We integrate with ServiceTitan and Housecall Pro directly today. Jobber, FieldEdge, and others are connected via webhooks at the Silver tier or above. If your dispatch lives in Google Calendar, that's the simplest setup and works on every tier.
- What will it cost compared to my current answering service?
- Most HVAC operators we onboard were paying $400–$1,200/month to a human answering service that didn't book appointments. Our Silver tier (which does book) lands in that range or below — and the per-call cost is transparent and pass-through, not flat-fee. Exact monthly number depends on your call volume; we'll quote you on the demo.
- Will it know the difference between residential and commercial calls?
- Yes — that's part of the script we build with you on day 1. The AI asks the right qualifying questions for each (e.g., commercial usually needs an account number and a different rate sheet), routes commercial leads to whoever you designate, and tags every call with customer type so your reports stay clean.
- Can it answer warranty, parts, and equipment questions?
- It can answer the questions you've trained it on — typical warranty windows for the brands you sell, common part availability, ballpark service-call pricing. For anything outside that scope (a specific serial number's warranty status, custom parts), it admits it doesn't know and books a callback with the relevant info captured.
- Can it dispatch to multiple techs based on availability or service area?
- On Platinum, yes — we configure tech-by-tech availability, service zones, and skill matching (e.g., furnace certs vs. heat pump certs) and the AI books to whoever fits. On Basic and Silver, the AI books into a shared schedule and you dispatch from your usual tool.
- Does it work for Spanish-speaking customers?
- Yes — Spanish is fully supported for HVAC. The AI detects the language at the start of the call and continues in whichever the caller chose. Bilingual scripts are part of the standard onboarding for HVAC operators in markets where it matters.
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